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Refund Policy

Refund & Cancellation Policy

Effective Date: 04/08/2025

Business Name: Chris P Davies Consulting LTD

Website: https://www.chrispdaviesconsulting.co.uk

 

1. Overview

Chris P Davies Consulting LTD (“we,” “us,” “our,” or “the Company”) provides bespoke consulting services including but not limited to AI implementation, AI workflow automation, fractional eCommerce management, and executive-level strategy. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and service changes may be requested or granted.By engaging our services, you acknowledge and agree to the terms outlined below, which supplement the terms defined in any individual Service Level Agreement (SLA) or contractual engagement you have signed with us.

 

2. Consulting Services (Hourly / Daily / Project-Based)

All consulting services are structured via formal agreements, including clear scopes of work, SLAs, and (where applicable) NDAs.

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Refund Eligibility:

  • We may consider partial refunds only under the following conditions:

  • Failure to deliver agreed scope in a timely manner, where the delay is solely due to our fault.

  • Measurable underperformance in KPIs where responsibility is solely attributable to us.

  • Substantial failure to meet deliverables that were contractually agreed upon.
     

Non-Refundable Situations:

  • Refunds will not be issued in the following cases:

  • Change of mind after project commencement.

  • Project disruption or delay caused by the client, their staff, or third-party providers.

  • Client-side interference with AI workflows or automations after deployment.

  • Scope creep or attempts to expand services without revising the contractual agreement.

  • Late cancellations (within 48 hours of a booked service).

  • No-shows or communication lapses from the client.

  • Refusal or inability to provide needed access, information, or approvals.

Note: If service continuation is hindered due to scope creep or silence from the client, service hours may continue to accrue (as outlined in your SLA) until formal cancellation is communicated in writing.

 

3. Introductory Offers & First-Month Discounts

We offer a reduced first-month rate as part of our introductory three-month packages. This cost is non-refundable unless service failure (as defined in Section 2) occurs. However, the cost of an initial consultation or audit may be deducted from the full package price if incorporated into a signed agreement.

 

4. Retainer Services & Ongoing Engagements

For clients on monthly retainers (eCommerce management, AI automation support, or advisory roles):

Cancellation:

Agreements may be terminated by either party with written notice and acknowledgment.

Notice periods are defined by the engagement length:3-month engagements: 1 month’s notice

6+ month engagements: 2 months’ notice

Refund Terms:

No pro-rated refunds will be issued for terminated retainers.

Payments are due in advance and are non-refundable once the billing cycle begins.

 

5. Booking, Cancellations & Rescheduling

All scheduled consultations, workshops, or training sessions require 48 hours’ notice for cancellation or rescheduling.

Cancellations within 48 hours are non-refundable.

If the client is late, unreachable, or fails to attend, the session will be charged in full.

 

6. AI Workflows, Automations & Technical Work

All workflow automations, dashboards, or AI tooling delivered as part of our service are tested and documented. We are not liable for damages or service failures caused by:

Client-initiated edits to code, workflows, or third-party integrations.

Staff misuse, system misconfiguration, or software updates outside our control.

Discontinuation of third-party APIs or tools relied upon by the automations.

Post-delivery modifications or reworks caused by client-side changes will be charged at the standard hourly or retainer rate.

 

7. Dispute Resolution

If you are dissatisfied with a service, please contact us directly at info@chrispdaviesconsulting.co.uk to request a review.

We encourage resolution via written or verbal discussion. If unresolved, we will escalate to formal arbitration, using the process outlined in our service agreement. Evidence of work delivered, including timelines and communications, will be used to assess resolution outcomes.

 

8. Payment Methods & Chargebacks

We accept payments via:

PayPal

Direct Bank Transfer

Chargebacks should be used as a last resort.

 

We reserve the right to provide documented evidence of service delivery and enforce contractual terms through legal or arbitration channels in the event of an unjustified chargeback.

 

9. Contact

If you have questions about this Refund Policy, or need to cancel or dispute a service, contact: info@chrispdaviesconsulting.co.uk

Flat 2712c, Union East Tower, 19 Water Street, Manchester, M3 4JQ, United Kingdom

 

Summary:

We are committed to transparency, professionalism, and accountability. This policy is designed to protect both you as the client and us as the service provider, ensuring clarity and fairness in all engagements.

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